Frequently Asked Questions

(FAQ)

How can I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and make a secure payment.

How long does shipping take?

Standard delivery usually takes 4-7 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

Do you offer returns or exchanges?

Yes. If you receive a damaged or wrong product, you can request a return or exchange within 24 hours of delivery. Please refer to our Return Policy for full details. Contact on Instagram - @genuinegoodsc0

How can I contact customer support?

You can reach us via email at gonisfon@gmail.com , or Instagram handle @genuinegoodsc0 . We respond within 24-48 hours.